Cancellation & Refund Policy

1. Order Cancellation

We understand that plans can change. However, because we prepare fresh items, cancellation rules are as follows:

• Orders can be cancelled within 5 minutes of placing them by calling our support number.
• Once food preparation or cake baking has started, the order cannot be cancelled.
• For customized cake orders, cancellations are not allowed after confirmation, as they are made to order.

2. Refund Eligibility

Refunds are provided in the following situations:

• If your order was cancelled successfully within the allowed time.
• If payment was deducted but the order failed or did not confirm.
• If you received the wrong or damaged order (subject to verification).

3. Refund Method and Timeline

• Refunds will be processed to the original payment method (UPI, card, or wallet).
• Processing time: 5–7 business days, depending on your payment provider.
• For cash-on-delivery orders, refunds (if applicable) will be provided as store credit or discount voucher.

4. No Refund Situations

Refunds will not be applicable if:

• The customer provided an incorrect address or phone number.
• The order was not accepted upon delivery without valid reason.
• The customer is unavailable to receive the delivery.

5. Replacement

In case of a wrong or damaged item, please contact us within 30 minutes of receiving your order. We’ll verify and either replace the item or issue a suitable refund.

Note: For investigation, we may request order ID, payment reference, and clear photos of delivered items/packaging.